Terms & Conditions

Welcome to RS Sakhiya Diamond. By accessing our website, you agree to the following terms and conditions:

 

 1. Quick Service Commitment

 

  • We strive to provide quick and reliable assistance globally through our dedicated team.
  • Note: Services may be affected due to time zone differences or public holidays.

 

 2. Warranty Policy

 

  • We offer a 6-month warranty, which includes resizing, cleaning, and polishing.
  • External breakage, damage, or misuse is not covered under this warranty, and RS Sakhiya Diamond will not be held responsible for such occurrences.

 

 3. Limited Warranty

 

  • RS Sakhiya Diamond guarantees products against faults due to poor workmanship. Repairs related to normal wear and tear will incur a standard repair fee.
  • Repairs conducted by any jeweler other than RS Sakhiya Diamond voids the warranty.
  • This warranty is not an insurance policy. Customers are encouraged to maintain personal insurance to cover loss or damage outside the scope of the warranty.

 

 4. Guaranteed Purity

 

  •  We guarantee that every jewelry piece matches the purity and quality claims made. Each piece is precisely selected to meet our high standards.

 

5. Exchange Policy

 

  • Exchanges are permitted within 30 days of purchase, provided:
  • The original sales receipt is presented.
  • The item has not been altered or worn.
  •  Returns will only be accepted if all the packaging inclusions are intact and in the same condition as received.
  •  Shipping costs will be deducted from the exchange value.

 

 6. Online Return Policy

 

  • Returns are accepted within 30 days of receipt for purchases made online or over the phone, under the following conditions:
  •  Items must be in original condition and packaging.
  • The original sales receipt must accompany the return.
  • Shipping costs will be deducted from the refund amount.
  • Customers must securely package and insure the return shipment for the full purchase price.
  • RS Sakhiya Diamond is not responsible for any loss or damage during shipping.
  • Return Address:  203-05, A wing Vrundavan, behind Geetanjali petrol pump, Varachha road , Surat, India, Gujarat.

 

 7. Cancellation Policy

 

  • Orders can be canceled within 48 hours of purchase confirmation.
  • After 48 hours, cancellations are not accepted.

 

 8. Certification

 

  • We provide IDI certification for all jewelry pieces to ensure authenticity and purity.
  •  The IDI (Indian Diamond Institute) is a government-acclaimed laboratory.
  •  Customers requiring certifications from GIA,  IGI, or SGL  must:
  • Inform us prior to placing the order.
  • Bear additional certification costs.

 

 9. Shipping Policy

 

  • For security reasons, we advise against disclosing the contents of packages on the exterior.
  • Customers must ensure proper packaging and insurance for all returns and exchanges.

 

 10. General Terms

 

  • RS Sakhiya Diamond reserves the right to update or modify these terms and conditions at any time.
  • Use of our website implies acceptance of these terms.

 

For further assistance, contact us at: support@rssakhiyadiamond.com  

 


Thank you for choosing RS Sakhiya Diamond.